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Why the Old Box Stopped Working

Once upon a time, feedback was dropped into a box and forgotten.
  • Customers waited.
  • Teams guessed.
  • Opportunities disappeared.

Old Reality

  • Paper notes never reached management
  • Anonymous frustration
  • No insights, no data
  • Only complaints

New Reality

  • Instant digital feedback reaches decision-makers in real time
  • Constructive, trackable conversations
  • Measurable trends, emotions and satisfaction reports
  • Recognition, gratitude and innovation ideas too
Feedback shouldn’t live in silence - it should create change.

What Shape the Experience™ Does

It listens actively. It responds intelligently. It remembers.
Tap or Scan.
Anyone - customer, guest, student, or staff - connects instantly.
Share What Matters.
  • Choose to share an
  • Idea,
  • Concern,
  • Appreciation, or,
  • Private Note.
See It. Act Fast.
Feedback reaches leadership instantly and appears in your Mteja360 dashboard.
It’s the smartest “box” ever built - except it’s not a box.
When people feel heard instantly, they return - and bring others with them.
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Already Replacing Boxes Across Industries

Hotels & Resorts
Hotels & Resorts
  • Guests share instantly before checkout.
Hotels & Resorts
Restaurants & Cafes
  • Customers tap once to compliment or suggest.
Healthcare worker checking patient feedback via QR code
Schools, Colleges, TVETs
& Universities
  • Students shape their learning experience.
Bank employee helping a customer with mobile feedback system
Banks & SACCOS
  • Members share private feedback securely.
Student scanning QR code for support at educational campus
Clinics & Hospitals
  • Patients express gratitude or report issues in real time.
Product packaging with QR code for warranty and support
Manufacturers & Retailers
  • Employees co-create better workplaces.
Wherever people gather, there’s an experience waiting to be shaped.

Why Brands Are Replacing
Boxes with MtejaLink

Zero Friction
No app required. Just Tap or Scan.
Human Feedback
Celebrate staff, not just collect complaints.
Smart Insights
Daily dashboards showing trends and satisfaction.
Confidential Channels
Sensitive feedback handled privately.
Branded Experience
Your tone, your logo, your culture.
Scalable
From one reception desk to 100+ branches or campuses.

Decorative ribbon graphic” (set alt='if purely decorative') How It Works in Your Space

Placard
Customer
Brand
Team
Improvement
Happiness
Step 1
Place a MtejaLink ripple placard where your suggestion box used to be.
1
Step 2
Customers, guests, or staff tap or scan to share instantly.
2
Step 3
Insights and recognition appear on your dashboard.
3
Step 4
Your response closes the loop - fast and visible.
4
Join the Movement - Replace Your Box
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Be part of Kenya’s biggest listening revolution.
Thousands of hotels, campuses, clinics and offices have already replaced suggestion boxes with MtejaLink.
The question isn’t if- it’s when will you?
Get Your Free Placard Trial Book a Demo for Your Business

Decorative ribbon graphic” (set alt='if purely decorative') The Shape the Experience™ Pledge

We believe listening should be instant.
We believe feedback should be celebrated, not buried.
We believe every space with people deserves connection.
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Join the movement. Replace your box. Shape the Experience™ with MtejaLink.
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Over 25,000 voices
have already shaped their
experience.
From Nairobi to Bungoma - every scan replaces silence with connection.
The movement is growing. Be part of it.
Replace Your Box Today