Turn Every Customer
Moment into a Win
Instantly.
One smart QR code or app connects your customers to feedback, help, menus, orders and more - all in seconds.
Already trusted by hotels, banks, schools, clinics, retailers and manufacturers across Kenya.
Why Businesses Lose Customers
(and don’t even know it)
Many customers face delays in response, unresolved inquiries, and ineffective feedback systems.
Every Delay Risks
Bad Reviews that live online forever.
Lost Sales to faster competitors.
Frustrated Customers who never return.
Most businesses only hear about problems when it’s too late.
We’re here to Help you Win Every Customer Moment
We know what it takes to keep customers happy - and loyal.
Why you Can Trust Us
- Powered customer feedback at Sarova Whitesands & Sarova Panafric for 3+ years.
- Used daily at ABNO Softwares International to serve 100+ B2B clients with thousands of users.
- Solved thousands of customer requests across hospitality, banking, education and healthcare.
- Built on proven tech (Mteja360) - now made simpler, faster and tailored for any business.
When you choose MtejaLink,
you start with a solution that already works.
you start with a solution that already works.
How MtejaLink Works for You
Brand your
QR
QR
Your logo, colors and custom setup.
1
Place it where
it matters
it matters
On tables, rooms, desks, packaging, or anywhere customers interact.
2
Get Alerts
Instantly
Instantly
Issues route to the right person for quick action.
3
Track and
Improve
Improve
Analytics show where you shine and where to fix.
4
One Scan. Feedback. Voice. Recognition. Solved.
With MtejaLink, your customers connect instantly to everything they need - feedback, service, menus, offers and payments.
Moments (New & Game-Changing)
Engage customers daily with short, swipeable updates.
Share today’s specials, promos, campaigns, or events - image, text, or short video.
Auto-hides when nothing is live, keeping your page clean.
Rate Your Experience
Quick, location-aware ratings that give you instant clarity on customer satisfaction - without long surveys.
Shape the Experience (New - Culture & Insight)
Share an idea, suggestion or concern that goes directly to decision-makers in real time. A modern replacement for the suggestion box - built for action, not paperwork.
Reputation Pulse (New - Staff Recognition & Accountability)
Customers can mention staff by name. Positive mentions boost employee reputation. Repeated alerts flag coaching opportunities. Builds a culture where great service is visible and celebrated.
Feedback That Works
Quick, location-aware feedback with real-time alerts - no long forms, no delays.
Spot problems early and fix them before customers leave unhappy.
AI Assistant, Always On
Your 24/7 helper, trained on your business.
Answers customer questions, shares updates and reduces staff workload.
Ticketing & Tracking
Turn requests into resolutions.
Customers raise requests, track progress and rate when it’s done.
Menus, Prices & Orders
Show what you offer and let customers act instantly.
Browse menus, view prices, chat on WhatsApp and order right away.
Seamless Payments (Optional)
Make payments effortless through Mpesa, bank, or card - no till numbers.
Powered by Lollapay, integrated right into MtejaLink.
Your Brand, Your Style
Make MtejaLink yours.
Add your logo, colors, images, or even a background video.
Works in Any Browser – App Optional
Opens instantly in any browser.
Optional free app adds QR scanner and location auto-detect for extra convenience.
Unlimited Links
Put everything in one place.
Social media, promotions, websites, or custom pages - all in a single hub.
Simple Promise
One simple tool gives your customers faster answers, easier ways to connect and better reasons to return - while giving you the insights to keep improving.
Industries We Serve
Hotels & Resorts
Turn every guest stay into a 5-star review.
- Guests scan a QR in their room, spa, or gym to request help, book services, or give feedback instantly.
- Issues route straight to the right team so problems are fixed before checkout.
Restaurants & Cafes
Serve Faster, Sell More.
- Customers scan table QRs to view your menu, place orders, or request help without waiting.
- Feedback alerts you to service gaps before customers leave - plus optional WhatsApp chat.
Schools, Colleges, TVETs
& Universities
& Universities
A Smarter, More Responsive Campus.
- Students, staff and visitors scan department QRs (ICT, Admissions, Registry, Library) to get help or share feedback instantly.
- Real-time tracking helps management respond faster, improve services and boost satisfaction scores.
Banks & SACCOS
Reduce Queues, Boost Trust.
- QR at branches, ATMs, or counters for instant feedback, service requests, or AI-guided FAQs.
- Managers see and resolve issues before customers walk away.
Clinics & Hospitals
Better Patient Care Starts Here.
- Patients scan QRs at reception, wards, or billing to ask questions, request help, or book follow-ups.
- Location-aware feedback shows exactly where care can improve.
Manufacturers & Retailers
Stay Connected After the Sale.
- QRs on product packaging connect customers to warranty help, guides and support.
- Instant analytics help you improve products and boost repeat purchases.
See the Difference MtejaLink Makes
With MtejaLink, you will:
Protect Your Ratings before customers leave.
Win Loyalty by fixing issues in seconds.
Gain Insights to grow revenue and improve service.
Imagine every customer walking away happy- and telling others about it.
What Our Clients Say
We track every customer request by room and resolve issues faster than ever. It’s magic in a QR.
- Customer Experience Lead, Sarova Whitesands
We replaced our feedback books, WhatsApp stickers and phone calls. One QR does it all.
- Principal, Leading Hospitality College
Trusted by: BIHC • Sarova Hotels • Top
TVETs • Clinics & Banks
Pricing
Lite
3,000
Monthly (KES)
IDEAL FOR
Cafes, Salons, Small Businesses
Standard
7,500
Monthly (KES)
IDEAL FOR
Colleges, Clinics, Hotels
Pro
20,000
Monthly (KES)
IDEAL FOR
Banks, Multi-branch Orgs
Enterprise
Custom
IDEAL FOR
Large Corporates & Institutions
Optional Add-On
Lollapay Access Fee
2,500
Monthly (KES) flat rate
- Unlimited payments — no per-transaction fees
- Accept Mpesa, Bank, Card & more
- One-tap customer payment from the MtejaLink screen — no till numbers, no errors
- Works alongside offers/promotions for upselling at checkout
Start Turning Moments
into Wins Today
No credit card required. Just 14 days of seeing what real-time customer connection can do.
