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Why long queues and delays cost you more than time

When customers wait too long:
They leave frustrated and tell friends or post online.
They lose trust in your ability to handle their money or requests.
Some never come back, taking their accounts - and deposits - with them.
By the time you find out they were unhappy, it’s already too late to win them back.
Why you can’t
afford to miss this
Long queues, poor communication, and payment delays destroy trust.
MtejaLink helps you resolve issues quickly, cross-sell products, and streamline service.

Why Financial Institutions Trust Us

We understand how important speed and trust are in banking.
MtejaLink is built on proven technology already used by over 100 corporate clients to manage service requests and customer feedback.
It works in branches, ATMs and even for remote banking services.
You get real-time alerts, service tracking and instant feedback so you can fix issues before they damage your reputation.
How It Works
Place QR codes in branch lobbies, teller counters and ATM areas.
1
Customers scan or use the MtejaLink app to log service requests, ask questions, or leave feedback.
2
Your team gets notified instantly and can respond quickly - no need for long lines to get basic help.
3

One Scan. Every Customer Need.
Solved.

Key Features for Banks & SACCOs
QR Icon
QR at Counters, ATMs & Branch Entrances
Customers scan to request help, give feedback, or access FAQs instantly – no more waiting in long queues for simple issues.
Feedback Icon
Feedback That Works
Real-time, location-aware feedback flags service problems before they become public complaints.
Campaign Icon
Moments (Campaigns That Click)
Promote new products, loan offers, or financial literacy campaigns directly to customers at the branch – in a format they’ll actually engage with.
AI Assistant Icon
AI Banking Assistant (24/7 Support)
Answers FAQs like loan eligibility, account opening requirements, or balance inquiries – anytime, without staff involvement.
Payments Icon
Seamless Payments (Mpesa, Bank & eCitizen)
Enable payments for services, loan repayments, or account fees directly in-app – no slips, no wrong entries, fully auditable.
Ticket Tracking Icon
Ticket Tracking
Every customer request – from queue feedback to service escalation – is tracked from start to finish for accountability.
Ticket Tracking Icon
Why It Matters
  • • Branches move faster and queues shrink.
  • • Customers trust you more when their issues are solved quickly.
  • • Campaigns and offers reach customers instantly, boosting uptake.
  • • Compliance and transparency improve with clear digital records.

Protect your reputation and win customer loyalty with real-time service, smarter campaigns and instant payments - all in one simple tool.

Outcome

From Slow Service to
Customer Confidence
From Slow Service to
Customer Confidence
Turn waiting time into
winning time
Don’t let long queues damage your reputation. Start serving customers faster and building more trust today.
Start Free 14-Day Trial Book a 10-Min Demo
Turn waiting time into winning time