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Case Studies

Real Results,

Real Businesses

See how MtejaLink Transforms Customer Service and Boosts Satisfaction

From hotels to banks, schools to retailers, MtejaLink helps businesses serve faster, communicate better and keep customers coming back. Here are some real-world examples showing the difference it makes.

Sarova Whitesands Beach Resort & Spa

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Leading Pan-African Bank (Confidential)

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ABNO Client Network (Over 100 Organizations)

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Your Story Could Be Next

Whether you run a hotel, bank, school, clinic, or retail chain, MtejaLink can help you:

Serve customers faster.

Reduce missed requests.

Collect feedback that actually improves your service.

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Case Studies

Sarova Whitesands Beach Resort & Spa

Industry: Hotels & Resorts

Challenge

Guests had to call or walk to reception for help, updates, or complaints. This caused delays and sometimes missed opportunities to resolve issues during the guest’s stay.

Solution

Placed MtejaLink QR codes in rooms, restaurants and pool areas.
Guests could order services, request maintenance, or give feedback instantly.
Integrated AI assistant for 24/7 answers on hotel facilities, spa booking and dining hours.

Results

48% faster response to guest requests.
Increase in positive feedback and return bookings.
Higher guest satisfaction scores on review platforms.

Case Studies

Leading Pan-African Bank (Confidential)

Industry: Banking & SACCOs

Challenge

Customers had long queues for simple account inquiries and complaints, leading to frustration and lost business.

Solution

QR codes placed at service desks, ATMs and branch entrances.
Customers could log service requests, check turnaround times and track progress without joining queues.
Integrated with Mteja360’s advanced ticketing for full SLA monitoring.

Results

60% reduction in in-branch wait times.
75% of complaints resolved within the same day.
Increase in customer retention for priority account holders.

Case Studies

ABNO Client Network (Over 100 Organizations)

Industry: Mixed B2B (Education, Hospitality, Government, Corporates)

Challenge

Managing support requests and client feedback across multiple accounts was slow and scattered.

Solution

MtejaLink deployed as a universal service portal via subdomains and embedded widgets.
Clients could submit tickets, request product updates and give feedback instantly.
Location-aware feedback for multi-branch organizations.

Results

Centralized ticketing reduced missed requests by 90%.
Faster turnaround times for issue resolution.
Clear analytics to identify recurring issues across different client types.

Case Studies

Real Results, Real Businesses

Your Story Could Be Next

Real Results,

Real Businesses